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Canadian Return & Exchange Policies


How do you ship to Canada?  (Top)
Lids fulfills online Canadian orders through our partner, Borderfree (VIEW OUR SERVICE AGREEMENT). Simply add items to your order and click on the Canadian Check Out flag to complete your order. You will see your total landed price including all duties, taxes, shipping and handling charges in Canadian dollars (CDN) before you place your order. You will pay Borderfree the total amount for your order in Canadian dollars (CDN) (which means that they will bill your credit card) and we will ensure that products get right to your door. If you have any questions about Canadian orders, call our Customer Care department at 1-888-564-HATS (4287) Open 24 hours a day, 7 days a week.

How much duty do you charge on Canadian orders?  (Top)
Determining your duty rates depends on many factors (Product, Country in which the product was manufactured, etc.). To know the exact duty charges before you buy, simply add items to your order and check out through our "Canadian Check Out." You will see the exact duty charges prior to submitting the order.

What are your shipping and handling charges for Canadian orders?  (Top)
Shipping and handling charges depend on the size and weight of your package and your ship-to destination. To know the exact shipping and handling charges before you buy, simply add items to your order and check out through our Canadian Check Out. We will tell you the exact charges for your desired item(s) before you actually place an order.

What are my shipping and handling options for Canadian orders?  (Top)
lids.com™ and hatworld.com™ offer the following shipping options to Canadian buyers:

Shipping Method When in-stock items will arrive
Canadian Ground 6 to 11 Business days (Monday through Friday, do not count weekends). Most orders will be shipped within 72 hours.
Canadian Express 5 to 7 Business days (Monday through Friday, do not count weekends). Most orders will be shipped within 72 hours.

* If an order cannot ship complete, the order will be cancelled and you will be contacted by our Customer Care department.

What will show up on my credit card statement?  (Top)
Upon shipment, your order will be billed to your credit card by our international service provider, Borderfree. Borderfree will appear as the billing company.

When will I be billed?  (Top)
Your credit card will be billed by Borderfree once your order clears the Canadian border.

What exchange rate is applied to my orders?  (Top)
Real-time exchange rates are applied to your orders. The rate charged to you is a guaranteed amount - this will not change once you accept an order. To know the exact price before you buy, simply add items to your order and check out through our Canadian Check Out. You will see the exact price for your order in Canadian dollars (CDN) before you actually place the order.

How do I track my order?  (Top)
Within 24 hours of placing your order, you will receive an order confirmation email. When your package clears our international facility and is on its way to you, you will receive a shipment notification email that will include a link to track your package with the Canadian carrier. All other inquiries should be directed to our Customer Care department at 1-888-564-HATS (4287) Open 24 hours a day, 7 days a week.

What is the return policy for Canadian orders?  (Top)
If you are unsatisfied with your purchase and have your original receipt or invoice, we will issue a refund within 30 days of purchase. All items must be in new (unworn and unwashed) condition. Please follow these steps to process a return:
1.  Call our Customer Care department at 1-888-564-HATS(4287). In order for your return to be processed correctly, a Customer Care representative must give you an authorization number for your return or exchange. We will provide you with the mailing address for our Canadian returns facility.
2.  Using the return section of the form, include Product Description and Quantity, Comments, Your Daytime Phone Number, Reason Code and RMA Number. Return reason codes include:
• arrived damaged
• arrived defective
• incorrect item
• wrong size
• changed mind
• other, with a written explanation
3.  Carefully wrap and place the item(s) in the original packaging or use a box that will NOT damage, fold or bend the item(s). Please do not return items in envelopes. Packaging in this manner may damage items during the shipping process.
4.  Include a copy of the original Packing Slip with Reason for Return Service completed.
5.  Clearly address the package label with our Canadian returns facility as the destination.
6.  Take the package to any post office or authorized carrier outlet to have your package shipped to the provided address. You may wish to insure your package for the full replacement value with your chosen carrier. Your package will be forwarded to the U.S. and your return will be processed typically within 14 to 30 business days of the date that you ship it.

NOTE:
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. Prepayment is for shipping costs to our Canadian returns facility. Additional shipping charges incurred for shipment from the returns facility to our Indianapolis, Indiana warehouse may be deducted from your credit.

For orders placed on lids.com™ and hatworld.com™, the price paid for the item(s) purchased will be refunded. Shipping and handling fees, including those to ship hats back to lids.com™ and hatworld.com™, are non-refundable. On a case by case basis, we will issue a credit for reasonable and customary freight charges if the returned item is defective or miss-shipped. Please include a postal receipt in your return package.

At this time we do not process refunds for Passport Club™ Membership purchases.

The following policies pertain to U.S. purchases only:
Click here to view the return policy for U.S. orders.

  
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